Contact Our Support Team

Languages and Operating Hours

Support is available in English and Bahasa Malaysia. Agents are fluent in both languages, so you can choose whichever you are more comfortable with when you start a conversation. Live chat operates 24 hours a day, seven days a week. The contact form is monitored around the clock, but replies during late-night hours may take slightly longer than during peak daytime periods.

Expected Reply Times per Channel

Live chat typically connects you to an agent within a few minutes. Most simple account queries are resolved in one session. During busy hours, you may wait slightly longer, but the queue usually moves quickly. For the contact form, you can expect a first response within a few hours during the day. Overnight submissions are answered by the start of the next business morning. Complex issues that require investigation may take up to 24 hours.

Support Channels and Their Best Use

For account-related matters such as login issues, deposits, withdrawals, or bonus questions, live chat is the quickest option. The team can verify your identity and resolve most issues in real time without back-and-forth emails. If you need a written record of the conversation—for example, a dispute about a promotion or a detailed query about terms—use the contact form. This channel creates a ticket that you can refer back to later.

What Not to Share on Public Channels

Never send your password through live chat or any public channel. The platform will never ask for it. If you need a password reset, use the in-site tool or request a secure link via the contact form. Also avoid sharing your full card number or any one-time verification code. These details are only ever required on the secure payment page itself. Sharing them elsewhere puts your account at risk.